Refund & Refund Polcies
At JoyLaVida, your satisfaction is important to us. If your order does not meet your expectations, we are here to help.
Return Eligibility
- Items must be unused, unlit, and in original packaging.
- Return requests must be made within 30 days of delivery.
Non-Returnable Items
- Used or activated solar candles
- Items damaged due to improper use
- Unauthorized returns
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos or videos. A free replacement or full refund will be arranged.
Refund Processing
Approved refunds will be returned to your original payment method within 3–10 business days.
EU Right of Withdrawal
Customers located in the European Union have the legal right to withdraw within 30 days of delivery, in accordance with applicable consumer protection laws.
Contact
For any return or refund request, please contact:
joylavida@outlook.com